Privacy Policy

1. Who we are

This site (the-paradise-cocktails, operated under the brand The Paradise Cocktails) is the digital channel for our premium Colombian granizado business with a presence in Melbourne, Australia. If you have questions about this policy, you can reach us through our contact form or on Instagram @paradisecocktails_au.

2. What information we collect

We only collect the information you voluntarily provide when filling out one of our forms (Paradise Supply, Machines, Licensing, Empieza tu Negocio or Contact). Depending on the form, this may include: name, business name, email, phone/WhatsApp number, city or suburb, type of business, and the message you write.

We do not collect payment details, financial information or identity documents through the website.

3. How we use your information

We use the information you provide exclusively to:

• Respond to your request or message.
• Assess your interest in wholesale supply, machines, licensing, or the Empieza tu Negocio program.
• Contact you by email, phone or WhatsApp regarding your request.

We do not sell, rent or share your information with third parties for marketing purposes unrelated to Paradise Cocktails.

4. Third-party services

The forms on this site are processed through FormSubmit.co, an external service that transmits the form content directly to our email. FormSubmit.co processes this information in accordance with its own privacy policy.

5. Cookies and analytics

We use Google Analytics 4, Google Tag Manager and Meta Pixel (the latter configured within Google Tag Manager) to understand, in an aggregated and anonymous way, how this site is used and to measure the effectiveness of our social media presence. These tools only load if you accept the cookie notice shown on your first visit; if you reject it, none of them load. This information does not allow us to personally identify you and is not combined with the data you provide in our contact forms.

For details on each cookie (name, provider, purpose and duration) and how to change your choice, see our Cookie Policy. You can also review how Google handles this data in its Privacy Policy.

6. Security

We take reasonable steps to protect the information you provide, but no internet transmission system is 100% secure. We recommend not including sensitive information (such as passwords or financial details) in the message fields of our forms.

7. Your rights

You can ask us at any time to access, correct or delete the personal information you have provided us, by writing to us through our contact form.

8. Minors

Our site and our business programs are aimed at people over 18 years old. We do not knowingly collect information from minors.

9. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the current version.